Terms of Service

Part 0. General Terms of Service Use

0.0. Definitions / Термины

• Administrator / Personal Data Controller means Vavavasa LLC, the owner of the Taler Platform (Service) and the personal data controller.
• Platform / Service means the Taler software and infrastructure and related functionality.
• App means the Taler mobile and/or web application used to access the Service.
• User means any person using the Service, including a Client and a Vendor.
• Client (CLIENT) means a User purchasing goods or services via the Service.
• Store / Seller / VENDOR means an entity using the Service to publish and sell offers.
• Order means a request placed through the Service by a Client for a Vendor's product and/or service.
• Support Service means Taler support channels for Service-related issues.
• Cost/Fees means prices, commissions, and other charges applicable to use of the Service.
• Regulatory Documents means these Terms, policies, rules, and other Taler documents governing use of the Service, including the Privacy Policy and Personal Data Processing Notice.

Terms used in the singular include the plural, and terms in the plural include the singular, unless the context requires otherwise.

0.0.1. Acceptance of Terms and Updates

Use of the Service constitutes full acceptance of these Terms and Regulatory Documents. If you disagree in whole or in part, you must stop using the Service.

The Administrator may amend these Terms unilaterally. For material changes, Taler will notify users in the App and/or by email at least 14 (fourteen) calendar days before such changes take effect.

Personal data processing is governed by the Privacy Policy and Personal Data Processing Notice; in case of conflict with these Terms on personal data processing matters, the Policy prevails.

0. Scope

These Terms of Use govern access to and use of the Taler Service by all users, including clients (CLIENT) and stores (VENDOR). By using the Service, you confirm that you have read these Terms and accept them in full.

0.1. Eligible Age and Legal Capacity

To use the Service, you must have reached the age required by applicable law to independently enter into contracts (at least 16 years of age). By registering, you confirm that you meet this requirement.

0.2. Registration and Account

• You must provide accurate, current, and complete information during registration and while using the Service.
• You are responsible for the security of your credentials and for all actions performed through your account.
• If you suspect unauthorised access to your account, you must notify Taler immediately.

0.3. Acceptable Use

Users agree to:

• use the Service for lawful purposes only;
• not infringe the rights of third parties;
• not attempt to gain unauthorised access to systems or data;
• not use automated tools (bots, scrapers) without the written permission of Taler;
• not publish content that violates the law, promotes violence or discrimination, or contains personal data of third parties without a lawful basis.

0.4. Intellectual Property

• All rights to the Taler platform, its logo, design, source code, and content belong to Vavavasa LLC or third parties who have granted the relevant licence.
• The user is granted a limited, non-transferable, revocable licence to use the Service solely for the purposes set out in these Terms.
• By publishing user content (reviews, photographs) in the Service, the user grants Taler a royalty-free licence to use it for the purposes of operating and promoting the Service.

0.5. Prohibited Goods and Content

It is prohibited to list offers or any content related to:

• weapons and explosives;
• drugs and psychoactive substances;
• child sexual abuse material;
• goods whose sale requires a special permit not held by the seller;
• counterfeit or imitation goods;
• other goods and services prohibited by law.

0.6. Limitation of Liability

Taler is a technology platform and is not a seller of goods offered through stores. Taler is not liable for:

• the quality, safety, or conformity with description of goods sold by stores;
• the acts or omissions of stores;
• losses arising from causes beyond Taler's control.

To the extent permitted by applicable law, Taler's aggregate liability to a user is limited to the amount actually paid by the user for the relevant order.

0.7. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Belarus. Disputes arising in connection with the use of the Service shall be resolved through negotiation, and if no agreement is reached, before the competent court at the registered address of Vavavasa LLC, unless otherwise required by consumer protection legislation.

0.8. Changes to the Terms

Taler reserves the right to amend these Terms. For material changes, users will be notified in the app and/or by email at least 14 (fourteen) calendar days before the changes take effect. Continued use of the Service after notification constitutes acceptance of the amended Terms.

Part I. Vendor Terms

1. General Provisions

These terms govern the use of the Service by stores registered as VENDOR. A store, by registering in the Service and using the product listing functionality, confirms its acceptance of these terms. These terms apply in addition to a separate agreement between the store and Vavavasa LLC, where such agreement has been concluded. In the event of a conflict between these terms and an individual agreement, the agreement prevails to the extent permitted by applicable law.

2. Store Registration

The store provides accurate information required for verification. Taler may request:

• registration documents;
• information about the legal entity or sole trader;
• tax data;
• licenses;
• permits;
• documents confirming the right to carry out the relevant type of activity;
• store information;
• other documents.

Until verification is complete, the store may not be able to publish products.

3. Store Responsibility

The store is solely responsible for:

• the legality of its activities;
• holding necessary licenses and permits;
• product quality;
• product safety;
• product conformity with descriptions;
• photographs;
• prices;
• quantity of available goods;
• offer validity period;
• pick-up time;
• restrictions;
• composition and characteristics of goods;
• actual dispensing of goods;
• compliance with consumer protection legislation;
• tax and other obligations relating to its activities.

4. Product Listings

The store independently creates its offer. It is required to provide accurate:

• title;
• description;
• photographs;
• regular price;
• Taler price;
• quantity;
• validity period;
• pick-up time;
• restrictions;
• material characteristics.

The store must not list goods whose sale is prohibited by law or Service rules.

5. Offer Modifications

The store may modify the offer parameters available to it within the Service's functionality. Once a user has made a purchase, the terms of an already-concluded order may not be unilaterally changed in a manner that worsens the user's position, unless otherwise permitted by law.

6. Dispensing of Goods

The store is obliged to ensure dispensing of the paid-for goods in accordance with the offer terms. A unique order QR code may be used to confirm dispensing. After confirming dispensing, the store is responsible for further performance of obligations relating to the quality and characteristics of the goods.

7. Failure to Dispense

If goods are not dispensed due to the store's fault, the user is entitled to a full refund in the applicable cases. Taler may take measures against the store, including:

• a warning;
• temporary sales restriction;
• offer blocking;
• suspension of the store's operations;
• other measures in accordance with the agreement and Service rules.

8. Taler Commission

Taler charges a commission on sales in accordance with a separate agreement with the store. A grace period may apply for new stores. During the first month, the store may only pay bank acquiring costs, without deduction of the standard Taler commission. For a referred store, after it makes its first sale, an additional grace period of seven days may be granted. Taler reserves the right to modify or discontinue this programme.

9. Settlements

Buyer funds are credited to a transit account at Alfa-Bank. Once the applicable settlement conditions are met, funds are transferred to the store less applicable:

• acquiring fees;
• Taler commission;
• other deductions provided for in the agreement.

The specific procedure and timing of settlements are established by the agreement between Taler and the store.

10. Refunds

Taler may initiate a refund to the user through the payment infrastructure. The store undertakes to provide Taler with the necessary information and to assist in processing the refund.

11. Store Moderation

Taler may review stores throughout the period of Service use. Upon identifying violations, Taler may:

• request additional documents;
• hide products;
• suspend publication;
• restrict order acceptance;
• temporarily block the store;
• terminate its access to the Service.

12. Reviews and Complaints

The store undertakes not to prevent users from leaving genuine reviews. The following are prohibited:

• review manipulation;
• purchasing positive reviews;
• pressure on users;
• threats;
• attempts to remove genuine negative reviews through pressure;
• publishing users' personal data without a lawful basis.

12.1. Store Intellectual Property

By publishing a logo, photographs, texts, and other content in the Service, the store grants Taler a royalty-free, non-exclusive licence to use such content for the purposes of operating and promoting the Service. The store warrants that it holds the necessary rights to the content it provides. The store may not use the name, logo, or other brand elements of Taler without the prior written consent of Vavavasa LLC.

12.2. Suspension and Termination of Access (Appeal)

In the event of a restriction or block, the store may submit a reasoned objection to the contact address indicated in the Contacts section. Taler will review the objection within a reasonable time and notify the store of the outcome. A temporary restriction does not constitute automatic termination of the agreement.

Part II. Refund Policy

13. Cancellation by User

The user may cancel an order no later than one hour before the scheduled pick-up time, unless otherwise provided by law or the terms of the specific offer. After cancellation:

• the order receives CANCELLED status;
• Taler initiates a full refund.

14. Non-Dispensing Due to Store's Fault

If a paid-for product is not dispensed due to the store's fault, a full refund is initiated for the user.

15. Non-Dispensing Due to Taler's Fault

If a product was not dispensed due to a technical error or other circumstance attributable to Taler, a full refund is initiated for the user.

16. User No-Show

If the user did not collect the goods at the scheduled time or the offer expired for reasons unrelated to Taler or the store, the order may be deemed expired. In such case, funds may be transferred to the store in accordance with the agreement between the store and Taler, taking into account applicable commissions.

17. Refund Timeline

Taler initiates a refund through the payment infrastructure. The actual timing of the funds depends on Alfa-Bank, the payment system, and the issuing bank. Taler does not control the internal refund processing timelines of the relevant financial organisations and therefore does not guarantee a specific date for funds to be credited to the user's bank account.

Part III. Account and Data Deletion

18. Deletion Request

The user may initiate account deletion directly in the App. Account deletion must not require the user to contact support exclusively by email if the deletion functionality is available directly in the App.

19. Recovery Period

After a deletion request, the account remains in a deletion period of 30 calendar days. During this period, the user may restore the account using the method provided by the Service.

20. Final Deletion

Upon expiry of the 30-day period, the user's personal data is deleted or irreversibly anonymised, unless there is a lawful basis for further retention. In particular, the following may be retained in anonymised form:

• order records;
• payment records;
• transaction amounts;
• statistical data;
• financial reports;
• aggregated analytics.

Such data must not allow the user to be identified.

21. Data That May Be Retained Longer

Certain data may be retained for the period established by law where it is required for:

• accounting purposes;
• tax purposes;
• fulfilment of mandatory requirements;
• dispute resolution;
• fraud prevention;
• security purposes;
• protection of the rights of Taler or third parties.

Once the retention purpose has been achieved, such data shall be deleted or anonymised unless further retention is required by law.

22. User Content

Upon account deletion, user content associated with the account is deleted or anonymised in accordance with the Service's capabilities and legal requirements. If certain data must be retained by law, it is retained only to the extent necessary.

23. Recovery

After final deletion or irreversible anonymisation, restoration of the original account and its associated personal data is not possible.

24. Contacts

Vavavasa LLC

UNP: 791440344

office 104, 4a Tani Karpinskoy st, Mogilev 212030

Support: support@taler.discount

Legal matters: support@taler.discount

Email for personal data matters: support@taler.discount

Website: https://талер.бел